Navigation: Sales Order Setup > Warranty Types
Warranty Types are the foundation of the Warranty Tracking functionality in Rootstock as they define the following elements that get assigned to a shipped serialized product aka
Shipped Item Warranty.
- Warranty Type ID: Unique ID with a maximum of 20 characters.
- Description: Description of the Warranty Type with a maximum of 50 characters.
- Duration: The Duration (length of time) for this Warranty Type.
- Duration UOM: The Duration Unit of Measure for this Warranty Type. Valid values are Days, Weeks, Months or Years.
- Repairable: When checked, indicates that this is Warranty Type is one for which a repair can be performed.
Once created, Warranty Types can be assigned to the
Sales Order Control (Warranty & RMA Tab),
Product Group (Order Processing Tab) or
Product Master (Order Processing Tab) records. When assigned to the
Sales Order Control and
Product Groups as a default Warranty Type, the Shipped Item Warranty created will inherit either the SO Control or Product Master (via Product Group) default.
Processing
- Click New Warranty Types to create a new record or click Edit to amend an existing record.
- Complete all fields and Save.
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